Improving Our Shuttle Services

We believe we are doing a good job in terms of customer satisfaction, but we know there is always room for improvements. The truth is, whenever you, the client have something to say about our shuttle service, we have to adjust our bar. We know it can always be set a little higher. For booking click here

shuttle customer feedback

Our channels for customer feedback on shuttle services

We would like to know if there any pain points in engaging our shuttle service.

We would like to know everything that we can fix for our valued clients to feel better and more comfortable

Consider our channels for shuttle customer engagements below

  • Online questionnaire form with customized simple questions and a place to make own comments/feedback
  • Facebook page inbox and other social media interaction, such as our you tube channel
  • 24 hour WhatsApp contact 0810432004
  • Google comments and reviews
  • Calls
  • email correspondence
  • online contact form attached on this page

What our shuttle team expects form this engagement

As a growing shuttle service provider without a dedicated client service provider department, we take this opportunity to collate all data relating to service delivery. We know that the client can give us leads for shuttle service delivery improvements in these and more areas:-

  • Our training needs as a shuttle company
  • How our workforce deals with our systems in terms of bookings, efficiency, making clients feel comfortable and getting value for money
  • Client Source for growth and targeting
  • We need to know how clients got to know about us for future¬† service expansion and targeting
  • Healthy client Relationship
  • We value client retention, as such¬†we would like them to remember us through commendable service delivery. Our commitment to quality customer service is a permanent theme for this business

We do not want to miss a tremendous opportunity to radically overhaul our customer service strategy if there is such a need. We therefore want to make use of carefully collated customer data.

More about our services